I like to think that I can write a pretty solid email, but sometimes a little helping hand can turn a simple email that I plan to quickly fire off into a solid one that will impress clients, friends ...

Email etiquette rules change as fast as technology—make sure you stay on top of them!

Peter is a writer and editor for the CNET How-To team. He has been covering technology, software, finance, sports and video games since working for @Home Network and Excite in the 1990s. Peter managed ...

Many people have already embraced the AI automation age for better or worse. We’re seeing AI tools come out that alleviate countless mundane tasks for us, and one tool claims to be able to write 80% ...

Take a look at these email responses from two different agents, applicants for a position in your customer contact center. Would you give them passing grades? Would you hire them to write email to ...

You log in to your email account on Monday morning with a premonition—how many confusing or useless emails will I be confronted with today? Well, too many, that’s ...

Are you getting ready to leave your current job and start the next chapter of your career? There are so many things to take care of in your final two weeks, you may wonder if it’s really necessary to ...